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PHILIPSBURG, St. Maarten - On Wednesday November 18th 2015, SCELL, The St. Martin School of Continuing Education and Life-Long Learning, conducted the Certified Guest Service Professional (CGSP®) training course in association with the American Hotel & Lodging Educational Institute (AHLEI). The training was facilitated by Dr. Natasha J. Gittens, Ph.D., CHE, who is a certified Hospitality Educator and SCELL’s Director.

Dr. Gittens stated: “The training yesterday was a big success not only for SCELL but for St. Martin and the surrounding islands.” Professionals in the Hospitality Industry recognized the importance of the CGSP® training and they grabbed the opportunity to become a Certified Guest Service Professional. We will continue offering the training opportunity in 2016 with a big marketing campaign in St. Maarten and throughout the Eastern Caribbean.

Participants who attended the training had a lot to say:

“The one day course was very informative. Using the guest service knowledge and implementing it into the hospitality industry of today can bring great rewards to the staff, company, and the guests.”
Hasani Derrick, CHM, Assistant Property Manager, Àni Villas International, Anguilla.

"Your best is never enough. After this course I am empowered to always deliver exceptional, quality service. My main focus now is to follow through and leave a lasting impression with all of my guests." Shelda N. Webster, Director of Operations, St. Kitts - Timothy Beach Resort

"I am very thankful today. I walked out of the training with excellence and a GOLD-minded mentality. I will now go above and beyond to share with everyone my new knowledge. 

I have learned so much. Thank you Dr. Gittens. You have changed my way of thinking and have empowered me to be the best I can be in the future.” 
Adeline Felicité Gumbs, Front Desk Professional, DIVI Resorts, St. Maarten

The CGSP® is recognized worldwide and the designation is the highest acknowledgment of awarding-winning guest service for employees in the hospitality industry.

For more information on future trainings: call 554-2437, email us at SCELL@usmonline.net, or fill in the form on our website: http://scell.usmonline.onl/index.php/contact-us.